Questions we are asked before people book
The practical detail: where we collect, what the fare includes, how waiting time works and what happens when a flight is late. Anything not covered here, call 07745 326 026 and ask the person who will drive you.
What areas do you cover?
We collect passengers travelling to and from Dorset, with regular coverage across the east of our county including Dorchester, Weymouth, Portland, the Purbecks, Swanage, Wareham, Blandford Forum, Wimborne, Poole, Bournemouth and Christchurch. We provide transfers to destinations throughout the United Kingdom, including airports, cruise terminals, ferry ports, marinas, hotels, business locations and event venues.
Which airports do you serve?
We provide private transfers to all major UK airports and private aviation terminals. Popular options include Heathrow, Gatwick, Stansted, Luton, London City, Southampton, Bournemouth, Bristol, Exeter, Birmingham, Farnborough and Biggin Hill. Additional airports can be arranged on request.
Which cruise and ferry ports do you visit?
We offer door-to-terminal transfers to cruise ports, ferry terminals and private marinas throughout the United Kingdom. Regular destinations include Southampton, Portsmouth, Dover, Harwich, London, Liverpool and Poole, plus marina transfers across the South Coast.
Can I book a return journey?
Yes. You can arrange your outward and return transfers together, whether you are travelling to an airport, cruise terminal, business meeting, event or another UK destination.
How do I request a quote?
You can request a quote by telephone, WhatsApp, email or through the enquiry form on our website. Please provide your collection point, destination, date, time, passenger count, luggage needs and any relevant travel information.
Are your prices fixed?
Yes. Your fare is agreed and confirmed before you travel, so there is no meter and no unexpected increase caused by ordinary traffic conditions. Additional stops, extended waiting, or undeclared passengers and luggage may incur extra charges.
When is my booking confirmed?
Your journey is confirmed once you have received written confirmation from us. This will include your collection details, vehicle information and agreed fare.
What happens if my flight or ship is delayed?
We monitor flight and sailing information when you provide your flight number or vessel details at the time of booking. Reasonable adjustments to your collection time are made at no extra charge, subject to availability. In the event of severe delays, we will never leave you stranded.
Where will I meet my driver?
At your home, hotel or workplace your driver will contact you on arrival. At airports, drivers meet passengers near the arrivals exit or at another location specified in your booking confirmation. At cruise and ferry terminals, drivers wait in the designated passenger areas.
How much waiting time is included?
Airport and cruise terminal collections include up to 60 minutes of waiting time from the confirmed landing or docking time. All other collections include up to 15 minutes of waiting time from the agreed collection time.
What vehicles do you use?
Our fleet includes carefully selected luxury and executive vehicles such as the Hyundai Santa Fe Calligraphy, Lexus ES 300h and Mercedes E300de. Vehicle selection depends on passenger numbers, luggage, journey type and availability.
How many passengers can you carry?
Our executive saloons accommodate up to three passengers with luggage. The Hyundai Santa Fe carries three passengers with multiple large suitcases, or up to five passengers when travelling with hand luggage only.
Can you accommodate large or unusual luggage?
Yes, subject to vehicle capacity. Please describe all luggage, including suitcases, golf clubs, wheelchairs, pushchairs and sports equipment, when requesting a quote so that we can allocate a suitable vehicle.
Do you provide child seats?
Passengers are responsible for supplying a suitable child seat or booster seat when one is required. We may be able to help source a seat when this is arranged in advance, which may incur an additional charge.
Are your journeys private?
Yes. Every booking is for the exclusive use of you and your travelling party. We do not combine your journey with unrelated passengers, which makes our service well suited to families and privacy-conscious travellers.
Do you provide corporate and executive travel?
Yes. We provide discreet, professionally presented transport for meetings, airport journeys, customer visits, conferences, roadshows, events and other business requirements. Regular corporate clients may receive priority booking and dedicated account management.
Are your drivers licensed and insured?
Yes. Sea & Sky Luxury Transfers is a licensed private-hire operator. Our drivers and vehicles are appropriately licensed and insured for private-hire work and are subject to the relevant safety and licensing requirements.
Do you operate at night, on weekends and on public holidays?
Yes. Our transfer service operates 24 hours a day, seven days a week and throughout the year. Advance booking is recommended to secure your preferred vehicle and time.
Can I change my booking?
We will always try to accommodate changes to your collection time, location, destination or vehicle requirements, subject to availability. Please contact us as early as possible, as changes may result in a revised quote.
What is your cancellation policy?
Cancellations made between 24 and four hours before collection may incur a charge of up to 50% of the fare. Cancellations within four hours, or no-shows, may incur the full fare.
How far in advance should I book?
We recommend booking as early as possible, particularly for airport transfers, cruise departure days, school holidays and major events. Short-notice bookings are welcome when availability permits.
Tell us the journey and you get a price, not a call-back.
Quotes are answered within two hours.